User Ideas, Improvements and Issues

Error Message when Correcting Name on Individual Record

Attempted to correct name on Individual Records (with four affiliated contact records) and received error message.

Before: https://na89.salesforce.com/a3G2J000004PoN3?rowsperlist=35

Then tried to change first name to Eduardo.

All duplicates were merged previously. Here's the error message:

Can’t Save Record

We can't save this record because the “Automation to copy name edits from contact to individual” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to update records: DUPLICATES_DETECTED: Use one of these records?. You can look up ExceptionCode values in the SOAP API Developer Guide.---This error occurred when the flow tried to update records: DUPLICATES_DETECTED: Use one of these records?. You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 443351058-19216 (-2136315846)

  • Guest
  • Mar 4 2020
  • Completed
Software or Initiative Salesforce
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